1. COUPONS AND DISCOUNTS
We aim to keep our Products as affordable as possible and often distribute coupons and coupon codes through various channels for that purpose. Please be aware that you are not permitted to combine coupons and coupon codes nor add them retroactively to your order.
2. ORDER PRODUCTION AND PROCESSING
Lack of information in orders may lead to delays in processing such orders. There may be cases in which we will be required to contact you in order to obtain additional information, and such inquiries may also delay the processing of the order. In any event, we shall make reasonable efforts to notify you with respect to any delays.
4. SHIPMENT AND DELIVERY
Orders will be delivered to the address that appears on your order within reasonable time from the completion of the production and the quality checks.
Orders are usually shipped within 10 days from the date of confirmation of payment; however, there may be delays due to external factors. The time of delivery can vary depending on the destination. Please note that additional local taxes may be applied to shipments to locations outside of the United States.
We shall not be liable for delays in shipment due to faults of the carrier, and therefore these delays will not result in refund of shipment cost, however, we will make reasonable efforts to assist you with respect to such delays in a timely manner.
When you place your order, you must choose shipping and delivery options. Standard shipping can take up to can take up to approximately 14 (fourteen) business days from the date of shipment. If you need your Product faster, you can upgrade to the Expedited or Express shipping option. Once the package is shipped from a SpecsToGo.com facility, it is no longer the responsibility of SpecsToGo.com but the responsibility of carrier.
Upgrading your shipment does not infer overnight delivery. Delivery times are based on estimation only and exclude the production and verification stages.
It is important that you enter your address correctly. If the shipment is addressed to a commercial entity (e.g., an office or a hotel), please make sure to indicate that your order is to be delivered to the commercial entity that is located at such address. Failure to input any part of your address will cause delays in shipments and increase the costs of the purchased Products. We will not refund or exchange products that were shipped to an inaccurate address as a result of missing details. Shipping claims should be addressed within 30 days from the date of the shipping.
5. RETURN POLICY
We do our best to make returns and exchanges as simple as possible.
We are confident that you will enjoy our eyeglasses. However, if you are not completely satisfied with your eyeglasses within the first 30 days after delivery, you are entitled to a refund, product exchange, or a 100% store credit. No questions asked and hassle-free.
Should you choose to return the Product, contact us at services@SpecsToGo.com.
See below for further information on exercising your rights under our 30-day money back/replacement guarantee.
In the event that eyeglasses are returned, it shall be returned in their unused, original and merchantable condition and in their original packaging, including all accessories such as case and cleaning cloth. Eyeglasses that have had third party lenses mounted are not eligible.
To start your eyeglasses return process, simply go to Returns section in our website and fill the return authorization form.
Send us the returned Product/s in their original packaging (as specified above), using the shipping method that guarantees undamaged delivery. SpecsToGo.com and it’s affiliates are not responsible for damaged products returned.
We will offer you:
- 100% money back guarantee or store credit (note that the refund does not include the cost of any shipping .
- Product exchange of equal or lesser value.
A tracking number should be provided to us for all returned items. Exchanges, issuance of store credit and refunds will only be processed once the returned item(s) arrive at our facilities, and can be verified with a tracking number.
Refunds will be effected via the same method of payment used to order the Product (credit card, debit card, PayPal, etc.). Please allow up to 30 days from when we receive the item, for the credit to appear in your account. Keep in mind that some refunds may take over 30 days from the purchase date to be processed.
BOGOFREE Promotion: If free second pair is returned, customer is entitled to exchange for product of equal or lesser value. If first pair is returned, customer is entitled to exchange for product of equal or lesser value or for a refund of the price difference between the two products. If both products are returned customer is entitled to 100% refund or store credit.
Each item may be returned a single time, within 30 days after its delivery, for a 100% refund (as specified above), store credit or an equal-value exchange. The next return with respect to the same item will only be eligible for store credit or equal-value exchange. Every item originating from the same order may be returned up to 2 times in total.
*All store credits and exchanges are non-refundable.
*It is the customer’s responsibility to ship the item(s) back within 30 business days from receiving the item(s). Return requests will not be processed after such time frames.
*Store credit is valid for 3 months from the date granted. The validity of store credit cannot be extended.
*Store credit may not be used in conjunction with certain coupons.
* A tracking number must be provided for all returned items.
* Each item is entitled to a one-time, no-questions-asked, return for either 100% refund or store credit (does not include the cost of any shipping) or product exchange of equal or lesser value.
* Returns can only be processed within 30 days of delivery, and are limited to 2 (two) per item. Please note that SpecsToGo.com reserves the right to require proof of error for an item returned more than once.
* All return settlement requests that were submitted through the online submission form are final and irreversible. This does not include further offers of store credits or exchanges accepted via a verbal agreement after submission. Acceptance of said offers are final and irreversible as well.
* The customer can only send back the items that were selected on the return authorization form. Any additional items that are included in the returned box that were not filled out on the appropriate return authorization form, will not be accounted for.
6. EYEGLASSES MANUFACTURER’S WARRANTY
All frames have a 365-day manufacturer’s warranty. In the unlikely event that your frame breaks after the initial 30 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses. Your store credit will be in the amount of 50% of the amount paid for the item; this does not include the shipping cost. The coverage does NOT include accidental damage from handling or damage from normal wear and wear nor from mounting of third party lenses. Please note it is the customer’s responsibility to return the glasses and provide us with the return shipping tracking information. Furthermore, a picture of the damage to the item is required for the warranty to be activated.
For questions regarding our Return Policy please contact us at returns@SpecsToGo.com or call our Customer Service team at .
7. LIMITED WARRANTY
The following are not covered under the One-Year Coverage Warranty and/or the Glasses Manufacturer’s Warranty (referred to above): (1) DAMAGE FROM INTRODUCTION OF FOREIGN OBJECTS INTO THE EYEGLASSES, UNAUTHORIZED EYEGLASSES MODIFICATIONS OR ALTERATIONS; (2) FAILURE TO FOLLOW THE MANUFACTURER’S CLEAN AND CARE INSTRUCTIONS; (3) UNAUTHORIZED REPAIRS; (4) DAMAGE INCURRED DURING TRANSPORTATION; (5) DAMAGE FROM TAMPERING WITH ELEMENTS DESIGNED TO SECURE LENSES AND/OR ARMS; (6) EYEGLASSES THAT ARE LOST OR STOLEN; AND (7) EYE EXAMS OR OTHER MEDICAL EXPENSES ASSOCIATED WITH OBTAINING REPLACEMENT EYEWEAR.
Last updated: November 2017